1. Shipping Methods
Available Shipping Options: List the different shipping methods you offer (e.g., standard shipping, expedited shipping, international shipping).
Shipping Carriers: Specify the carriers you use (e.g., FedEx, UPS, USPS, DHL).
2. Processing Time
Order Processing: Mention how long it typically takes to process an order before shipping (e.g., 1-2 business days).
Order Cutoff Time: If you have a cutoff time for same-day or next-day processing (e.g., orders placed before 2:00 PM will ship the same day), clarify that here.
3. Shipping Costs
Cost of Shipping: Explain how shipping costs are calculated (e.g., flat-rate shipping, free shipping over a certain amount, calculated at checkout).
Free Shipping Threshold: If you offer free shipping, specify the conditions (e.g., free shipping on orders over $50).
International Shipping Costs: If applicable, mention how international shipping costs are calculated.
4. Shipping Times
Estimated Delivery Time: Provide estimated delivery times based on the shipping method and destination (e.g., standard shipping: 5-7 business days, expedited shipping: 2-3 business days).
Delays: Include a disclaimer about possible shipping delays due to holidays, weather, or other circumstances beyond your control.
5. International Shipping
Countries You Ship To: List the countries you ship to or mention if international shipping is available worldwide.
Customs and Duties: Clarify that international customers may be subject to customs fees, taxes, or import duties upon arrival.
International Shipping Times: Include estimated delivery times for international orders.
6. Shipping Restrictions
Restricted Locations: Specify any locations where you do not ship (e.g., certain international regions or P.O. boxes).
Product Restrictions: If there are items that cannot be shipped to certain areas, mention them (e.g., hazardous materials, oversized items).
7. Tracking Orders
Tracking Information: Explain how customers can track their orders (e.g., they will receive a tracking number via email once their order ships).
Tracking Issues: Include instructions on what customers should do if they encounter problems with tracking their shipments.